IBM SmartCloud Control Desk 7.5 Configuration, Change and Release Management

IBM Training for IBM SmartCloud Control Desk 7.5 Configuration, Change and Release Management

Skill Level: Basic

Modality: CR - Classroom based Trainng or ILO - Instructor Led Online Class

Duration: 3 Day/s

Starting Price: $ - Contact for price

Overview:

Learn the functions in IBM SmartCloud Control Desk V7.5 that support the ITIL-based processes for Configuration, Change, and Release Management, including the logical data model and hierarchies

This course introduces the functions in IBM SmartCloud Control Desk V7.5 that support the ITIL-based processes for Configuration, Change, and Release Management. In addition, the logical data model and hierarchies used to store and manage Configuration Items are discussed.

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Target Audience:

This intermediate course is for IBM SmartCloud Control Desk Configuration, Change, and Release management practitioners responsible for administering, managing, or tailoring the solution..

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Prerequisites: You should have:_x000D_ _x000D_ _x000D_

Familiarity with the ITIL Service Management processes

_x000D_

Basic Understanding of the capabilities and initial customization of the Tivoli process automation engine environment and IBM SmartCloud Control Desk V7.5 as taught in the IBM SmartCloud Control Desk V7.5 Foundations course

_x000D_ .

Topic: Day 1:IBM SmartCloud Control Desk Configuration, Change, and Release Management Overview

Organization of Configuration Item information

Configuration Management Fundamentals

Day 2:Change Management Processes, Roles and Responsibilities

Change Management Fundamentals

Advanced Change Processing

Day 3:Release Management Fundmentals

Loading and promoting CIs Overview

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Objective: _x000D_

Describe the logical representation of assets and configuration items

_x000D_

Create and specify Configuration Items manually or through promotion, or import

_x000D_

Verify IT configurations through Configuration Item audit

_x000D_

Articulate how IBM SmartCloud Control Desk support Service Asset Management

_x000D_

Create and implement automated changes from response plans

_x000D_

Perform impact analysis, schedule, and authorize changes

_x000D_

Understand how IBM SmartCloud Control Desk supports the Release Management Process

_x000D_

Perform mass updates of software from the Definitive Medial Library

_x000D_

Category: Sustainability

Product Name:

IBM Control Desk

Badge and Certification Info:

Badge Title:

Badge ID:

Brand: Asset Management

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