Customer Service using IBM Sterling Store Engagement (Next-gen)

IBM Training for Customer Service using IBM Sterling Store Engagement (Next-gen)

Skill Level: Basic

Modality: SPVC - Self Paced Virtual Class

Duration: 0.5 Day/s

Starting Price: $ - 285

Overview:

This course explains the how Store Associates use the capabilities of IBM Sterling Store Engagement (Next-gen) offering. Course includes video demonstrations and hands-on exercises.

Course 6F132G covers the customer service management activities that store associates perform routinely. Students learn how to create and update customer orders, process customer appeasements, process returns and exchanges, using IBM Sterling Store Engagement (Next-gen). The course includes demonstrations of key tasks to simulate real-world store operations. Additionally, the course provides a lab environment with hands-on exercises to practice the tasks required for the customer service agents.

Cyber Retaliator Solutions

CRS is the Top Global Training Provider for some of the world’s biggest brands.
Authorized Training delivered to you by the global leader in IBM Training.

Request a Quote

Target Audience:

Store Associates .

.

Prerequisites: The audience for this course must have a basic understanding of the IBM Sterling Order Management solution concepts and a basic understanding of Sterling Store Engagement (Next-gen) concepts..

Topic: Customer service (store associates) capabilities of Sterling Store Engagement.

IBM Sterling Store Engagement user interface

Products search

Customer information search

Create and update orders

Returns and exchanges processing

Customer appeasements processing

Store rules for pickup and drop-off

Limits for store areas

IBM Training

Objective: After completing this course, students should be able to: Discuss customer service (store associates) capabilities of Sterling Store Engagement.

Navigate the IBM Sterling Store Engagement application and understand its functionalities.

Search for products, orders, and customer information

Create and update orders

Process returns and exchanges

Process customer appeasements

Category: Sustainability

Product Name:

IBM Sterling Store Engagement

Badge and Certification Info:

Badge Title:

Badge ID: NONE

Brand: Supply Chain

IBM Training is available now.

Cyber Retaliator Solutions (CRS) is a Cyber Security Distributor, Authorized IBM Training Center, Red Hat and SUSE Training Partner, and a CompTIA Training Delivery Partner, operating throughout the Globe. Our Head Office is in Centurion South Africa, with IBM Training Centers in Centurion, Midrand, Sandton, Cape Town, California CA, Florida FL, New York NY, Washington DC, Georgia GA, Texas TX.

CRS is the Top Global Training Provider for some of the world's biggest brands.

Authorized Training delivered to you by the global leader in IBM Training.

Select courses in:

IBM Cloud

DataPower

IBM Automation

IBM Rational

Watson

IBM Tivoli

IBM Systems

Cognos

IBM Storage

Mainframe

IBM Security

System Z

IBM Industry

IBM Asset Management

Websphere

IBM Data and AI

Get the Best IBM Training from CRS. As an IBM Training Provider, we've partnered with IBM through Arrow ECS to deliver training that covers the full portfolio of IBM systems and software.

Authorized IBM Training

RedHat Training

SUSE Training

Agile SAFe Training

Cyber Awareness Training

Cyber Security