IBM Control Desk 7.6.0.2 Fundamentals

IBM Training for IBM Control Desk 7.6.0.2 Fundamentals

Skill Level: Basic

Modality: CR - Classroom based Trainng or ILO - Instructor Led Online Class

Duration: 2 Day/s

Starting Price: $ - 1,262

Overview:

Learn the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk.

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

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Target Audience:

This course is suitable for all roles, including installers, administrators, and service desk agents..

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Prerequisites: Before taking this course, you should have the following skills:_x000D_ _x000D_ _x000D_

Basic browser navigation skills

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Topic: Overview

Implementation

Basic configuration

Service Request Management

IT Asset Management

Configuration, Change, and Release Management

IBM Training

Objective: After you complete this course, you can perform the following tasks:_x000D_ _x000D_ _x000D_

Describe the features of IBM Control Desk

_x000D_

Explain the architecture

_x000D_

List the primary installation scenarios

_x000D_

Perform the initial configuration

_x000D_

Explain the processes managed by IBM Control Desk

_x000D_

Category: Sustainability

Product Name:

IBM Control Desk

Badge and Certification Info:

Badge Title: IBM Control Desk 7.6.0.2 Fundamentals - Code: TP352G

Badge ID: 67490f50-6245-4d75-b243-467b68dd473f

Brand: Asset Management

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