IBM Safer Payments Hands-On Case Management Training (V6.5) – 6A542G

Course Name:

IBM Safer Payments Hands-On Case Management Training (V6.5)


Skill Level:



ILO – Instructor Lead Online Training


2 Day/s

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This course teaches IBM Safer Payments users how to configure the case management and how to perform case investigation activities.

IBM Safer Payments is an innovative real-time payment fraud prevention and detection solution for all cashless payment types. IBM Safer Payments provides not only model capabilities based on inbuilt tools, but also the option to import externally built fraud models for real-time decision making. 

In this course, IBM Safer Payments’ case management capabilities are presented in details. Students will learn how to configure and customize the built-in case management, and the workflow and activities involved when investigating cases.

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Target Audience:

IBM Safer Payments users (Fraud Investigators and optional: System Administrators), IBM Lab experts, and IBM Business Partners



  • Business Knowledge
  • Understanding Safer Payments Data Inputs concepts


  • Mandator Structure and its elements  
  • Querying data in Safer Payments  
  • Case Management concept  
  • Workflows  
  • User types and groups  
  • Case classes  
  • Layout of a case  
  • Working queues  
  • CR – Classroom Trainingeating cases  
  • Case investigation  
  • Investigate a case  
  • Fraud marking  
  • Risk list  
  • Executing case actions  
  • External queries  
  • Reporting


Refer to course overview.




Product Name:

IBM Counter Fraud Management for Safer Payments

Badge and Certification Info:


IBM Safer Payments Hands-On Case Management Training (V6.5) – Code: 6A542G

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Replaced By:

This is a new course that includes hands-on learning activities.

6A542;sp;Case Management;Case Investigation;counter fraud

VMWare-Based (simple) (10)

Lab Access Duration:


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