Customer Service using IBM Sterling Store Engagement (Next-gen) – 6F132G

Course Name:

Customer Service using IBM Sterling Store Engagement (Next-gen)

6F132G

Skill Level:

Basic

Modality:

SPVC – Self-Paced Virtual Training

Duration:

0.4375 Day/s

Price:
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Overview:

This course explains the how Store Associates use the capabilities of IBM Sterling Store Engagement (Next-gen) offering. Course includes video demonstrations and hands-on exercises.

Course 6F132G covers the customer service management activities that store associates perform routinely. Students learn how to CR – Classroom Trainingeate and update customer orders, process customer appeasements, process returns and exchanges, using IBM Sterling Store Engagement (Next-gen). The course includes demonstrations of key tasks to simulate real-world store operations. Additionally, the course provides a lab environment with hands-on exercises to practice the tasks required for the customer service agents. 


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Target Audience:

Store Associates 

[List]

Prerequisites:

The audience for this course must have a basic understanding of the IBM Sterling Order Management solution concepts and a basic understanding of Sterling Store Engagement (Next-gen) concepts.

Topic:

  • Customer service (store associates) capabilities of Sterling Store Engagement.
  • IBM Sterling Store Engagement user interface
  • Products search
  • Customer information search
  • CR – Classroom Trainingeate and update orders
  • Returns and exchanges processing
  • Customer appeasements processing
  • Store rules for pickup and drop-off
  • Limits for store areas

Objective:

After completing this course, students should be able to:

 

  • Discuss customer service (store associates) capabilities of Sterling Store Engagement.
  • Navigate the IBM Sterling Store Engagement application and understand its functionalities.
  • Search for products, orders, and customer information
  • CR – Classroom Trainingeate and update orders
  • Process returns and exchanges
  • Process customer appeasements

Remarks:

Category:

Sustainability

Product Name:

IBM Sterling Store Engagement

Badge and Certification Info:

NONE

0

Brand: 

Supply Chain

Follow on Courses:

 

 

Replaced By:

6F132;6F132G;Store;Store Engagement;Orders;Returns;Customer Service;Store Rules

VMWare-Based (medium) (21)

Lab Access Duration: 30

 

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