IBM Control Desk 7.6.0.2 Fundamentals – TOD47GSPVC

Enrol Details

Course Code: TOD47G Brand: Management and Platform Category: Automation Skill Level: Basic Duration: 16H Modality:SPVC Audience

This course is suitable for all roles, including installers, administrators and service-desk agents.

Prerequisites

Before taking the course you should have the following skill:

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Basic browser skills

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Short Summary

Through instructor-led discussion, demonstrations and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk. Overview

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment by using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Topic

Overview
Implementation
Basic configuration
Service Request Management
IT Asset Management
Configuration, Change, and Release Management

Objectives

After you complete this course you can

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Describe the features of IBM Control Desk 7.6.0.2

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Explain the architecture

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List the primary installation scenarios

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Perform the initial configuration

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Explain the processes managed by IBM Control Desk

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admin