IBM Case Manager Essentials (V5.3.2) – F2909GSPVC

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Course Code: F2909G Brand: Digital Bus Automation Category: Cloud Skill Level: Basic Duration: 8H Modality:SPVC      Audience


This course is for solution architects, solution designers, administrators, product managers, or anyone who needs to learn the essentials of IBM Case Manager.

  Prerequisites


None

  Short Summary


This course is an introduction to IBM Case Manager, concepts, functions, and architecture.  Overview


Contains PDF course guide, as well as a lab environment where students can work through demonstrations and exercises at their own pace.

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This course is an introduction to IBM Case Manager, concepts, functions, and architecture. Participants use an IBM Case Manager system to practice the skills that are required by case workers to process cases and create runtime tasks. 

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If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms

  Topic


Introduction to IBM Case Manager    

  • Describe the uses of IBM Case Manager    
  • Identify components of IBM Case Manager

        Create and process a case    

  • Identify a case    
  • List the components of a case type    
  • Describe the IBM Case Manager Client    
  • Add a case and process a work item

Review a case    

  • Search for a case    
  • Review a case    
  • Add annotations and comments to a case    
  • Split a case

Structure of a solution    

  • Describe IBM Case Manager solutions and their assets    
  • Identify IBM Case Manager environments    
  • Explore the IBM Case Manager Builder Step Designer    

Add runtime tasks    

  • Add a custom task    
  • Add a quick task        

IBM Case Manager integration options    

  • Identify IBM Case Manager integration options

  Objectives


Describe the users of IBM Case Manager_x000D_
Identify components of IBM Case Manager_x000D_
Create and process a case_x000D_
Search for a case_x000D_
Review a case_x000D_
Add annotations and comments to a case_x000D_
Split a case_x000D_
Explore and identify the structure of a solution_x000D_
Add a custom task_x000D_
Add a quick task_x000D_
Identify IBM Case Manager integration options

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