IBM Control Desk 7.6.0.2 Fundamentals – TP352G CR,ILO

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Details


Course Code: TP352G

Brand: Management & Platform

Category: Cloud

Skill Level: Basic

Duration: 16.0H

Modality: CR,ILO

 

 

Audience


This course is suitable for all roles, including installers, administrators, and service desk agents.

 

Prerequisites


Before taking this course, you should have the following skills:

  • Basic browser navigation skills

 

Short Summary


Learn the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk.

 

Overview


This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

 

Topic


  • Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Configuration, Change, and Release Management

 

Objectives


After you complete this course, you can perform the following tasks:

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform the initial configuration
  • Explain the processes managed by IBM Control Desk
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